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Port In Terms & Conditions

1. These terms and conditions shall apply if you are porting into Celcom's network from your existing mobile service provider ("Donor Network Operator"). These terms and conditions shall be read together with the terms & conditions of Celcom Customer Registration Form and the terms and conditions of the relevant service you subscribe to.

2. Celcom reserves the rights to change, amend and alter any part of these terms and conditions without prior notice to you and you hereby agree to be bound by such changes, amendments and alteration.

3. Celcom will process your application for mobile number porting between
a) Two (2) days for individual account.

4. You may experience service disruption when your existing mobile number during the porting in activity from the Donor Network Operator to Celcom's network. If you experience any service disruption, you are advised to call Celcom's Customer Care line at 1300 111000 or 1111. 1111 is only valid for Celcom number. For other mobile service provider number ("Donor Network Operator"), customer may reach Celcom’s Contact Centre via 019 6011111.

5. Celcom may, upon receipt of port request from you, notify you by way of SMS the progress of your port request.

6. The mobile number that you request for porting (i) must be within the range of mobile numbers as approved by Malaysian Communication and Multimedia Communication (SKMM) from time to time, subject however to the existing geographic numbering requirements; and (ii) is subject to the approval of the Donor Network Operator.

7. Mobile Number which have been suspended, terminated, blacklisted on the defaulters database and/or barred shall not be eligible for porting;

8. You hereby agree and undertake to Celcom that you are the registered user of the mobile numbers and/or authorized principals for all the supplementary lines (if any);

9. You may request to port in to Celcom's Network for and on behalf of a third party provided you have submitted the following documents:
a) An authorization letter signed by the registered user of the third party mobile numbers;
b) A photocopy of the third party national registration identity card / military ID / passport ; and
c) A photocopy of your national registration identity card / military ID / passport

10. You shall ensure the identification of national registration identity card or Business Registration number provided, it is valid and is not blacklisted from the defaulter database.

11. You shall be responsible to fully settle all outstanding bills from Donor Network Operator prior to your request for porting, failing which your request for MNP may be interrupted.

12. For individual account, if you are the principal account holder, where you are solely responsible for all supplementary lines subscribed under your account, you are only allowed to port in if all supplementary lines under your account are porting to Celcom.
12.1 You hereby acknowledge and accept that:
(a) The Mobile Number that you request for porting must be in the range of Mobile Number as approved by SKMM from time to time;
(b) Mobile Number porting is subject to existing geographic numbering requirements;
(c) Mobile Number which have been suspended, terminated, blacklisted on the defaulter database and/or barred shall not be eligible for porting; and
(d) Celcom may, upon receipt of a port request from you, notify you by way of SMS the progress of your port request.
12.2 You are allowed to port from prepaid Services to postpaid Services and vice versa. However, you agree and accept that all porting requests are subject to the respective Celcom terms and conditions for new registration.

13. For corporate account, you shall be responsible to identify the supplementary Mobile Number (e.g. voice, fax and data) that you wish to port along with your primary Mobile Number and to provide all information necessary to satisfy Celcom to proceed with the porting request.

14. You shall ensure that the usage of your existing service does not exceed the credit limit set by your Donor Network Operator.

15. You may only request for MNP if your existing service with the Donor Network Operator is not under contract. In this instance, you may only proceed with your request for MNP if you terminate the contract with the Donor Network Operator and the cost of such termination shall be borne by you. Celcom shall not be responsible and/or liable for any and all losses, damages and/or misappropriation arising from this termination of your services with Donor Operator and you shall indemnify Celcom from any liability arising thereof.

16. All services including value added services (VAS) associated with your SIM/USIM and mobile numbers provided by the Donor Network Operator will be terminated upon successful MNP activation by Celcom;

17. You shall be solely responsible for all charges incurred by you, including but not limited to any and all outstanding payments and penalties charges due and imposed to you be the Donor Network Operator. Service may be interrupted in the event there is non-payment of any outstanding charges owing by you to the Donor Network Operator.

18. For prepaid service, any remaining credit in your existing prepaid mobile number will forfeited by the Donor Network Operator upon successful activation of your Service by Celcom;

19. You are allowed to port from prepaid Services to postpaid Services and vice versa. However, you agree and accept that all porting requests are subject to the respective Celcom terms and conditions for new registration.

20. If the mobile number which you request for porting is not approved by Donor Network Operator for any reason whatsoever, upon resolving the matter with the Donor Network Operator, you may continue with your application for MNP, subject to any processing charges which shall be borne by you.

21. A new temporary prepaid SIM Card with your ported in number will be given immediately upon submission of MNP request to Celcom. The SIM Card will contains a Talk Time Value of RM3 and 200mb data and is valid for 5 days only. No reload is allowed for the temporary number and it will be terminated once the MNP Request process completed, approved and or rejected by Celcom, or after a period of 5 days subject to whichever comes first. All airtime and data balance will be forfeited upon MNP request process approval and completion.

22. If:
(a) Celcom does not receive any instruction from you within thirty (30) days from the date your request for MNP is rejected by the Donor Network Operator; or
(b) approval from the Donor Network Operator is not obtained within twenty one (21) days from the date of your application;
Celcom may, at its sole discretion cancel your request for MNP.